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  • Welcome to NHCOA's Cultural Competence Course

    The NHCOA's CCC is designed to increase awareness and application of the concepts of cultural competence, particularly for healthcare providers who serve large Hispanic populations. Additionally, the course includes information about Hispanic culture that will help healthcare providers put their new cultural competence skills into context. Although still in its first pilot version, the NHCOA's CCC will soon include dynamic and interactive approaches to teaching these very important concepts.

    The course is part of the Salud y Bienestar (Health and Wellbeing) program which focuses on increasing awareness and education about diabetes among Hispanic older adults, while working to close the gap between healthcare users and providers.

    The NHCOA is very excited to release this course, and hopes that you can lend your assistance and feedback in order to make the NHCOA's CCC the best that it can be!

Available Courses

  • NHCOA’s Cultural Competence Course

    The NHCOA’s Cultural Competence Course (CCC) is an integrated, web-based tool to increase the cultural competence of healthcare providers who work with Latino older adults and their families. The course is part of the Salud y Bienestar (Health and Wellbeing) program, which focuses on increasing awareness and education about diabetes among Hispanic older adults. The course, as conceived by the late Dr. Ricardo Dios Aleman, M.D., MPH, DrPH, is designed to fill content gaps found in other cultural competence courses, principally through incorporating the recommendations of the National Standards on Culturally and Linguistically Competent Care (CLAS) and, in future versions, those addressing the institutional side of cultural competence.

    At the end of the course providers will find that they have become more culturally and linguistically competent – an essential skill to improve the communication between healthcare providers and patients. This will lead to higher-quality care, better health outcomes, and greater patient satisfaction.

  • By “cultural competence” we mean the willingness and ability of an individual or a system to recognize and respect the culture of the person for whom a service is being performed. Cultural competence involves developing a point of view that values differences and is responsive to diversity; that seeks to learn, in a nonjudgmental way, things about the way a patient was brought up and lives that might effect how he/she understands the lifestyle choices, courses of treatment, and medicine-management plan you recommend.
  • The current training on which you’re embarked (and of which this is Module 2) deals with ways that individual healthcare practitioners can improve their cultural competence in caring for minority populations, with a particular focus on service to the older adult Hispanic community.
  • The Importance of Exercising “Cultural Etiquette” discusses the development of a personal framework for strategic planning for improvement in delivering culturally competent care and services and the importance of interpersonal communication for Latinos.